FAQ

  • Online Store
  • Physical Store

+ How can I purchase items from Idaman Suri?

Purchase of items can be made through:

Our online store

Our physical store located in Langkawi where items are sold at duty free prices.

+ Do you sell items in bulk?

We apologise as we currently do not sell items in bulk. Should we in the future, we will be sure to let you know!

+ How do I know if my online order is confirmed?

An Order Confirmation email will be sent to your email within 24 hours of the order being placed.

+ Shipping

For questions related to shipping locations, charges, tracking etc, please view our Shipping Policy

+ Returns

For questions related to returns, please view our Returns Policy

+ What payment methods do you accept?

We currently accept Online Banking and PayPal as our payment method. We are working towards adding more payment methods for your convenience. Hang on tight!

+ Do you provide Cash On Delivery (COD) as a payment method?

We truly apologise as we do not provide the option for COD.

+ Can I cancel my online order?

Unfortunately, we are unable to cancel orders once it is paid.

+ Do you restock items?

We do restock some of our items especially the popular ones. Do check our website from time to time for restocked as well as brand new products and designs.

+ Are item(s) in my cart reserved for me?

Item(s) in the cart is not reserved for you. The item(s) will be available to other buyers until you proceed to checkout and make payment.

+ Can I become an agent or reseller for Idaman Suri?

For the time being, we only operate our sales through our online store and physical store located in Kuah, Langkawi. We are possibly working towards collaborating with agents and resellers in the future. Do drop us your details at contact@idamansuri.co if you are interested and we will be in touch if there is an update.

+ How can I collaborate with Idaman Suri for a marketing partnership?

We really appreciate the thought of you thinking of us! It would be great if you could email us at contact@idamansuri.co. We will get in touch with you as soon as we can.

+ What are your physical store’s location and operating hours?

We are located in Kuah, Langkawi. We are open from Saturday to Thursday, between 9.30am and 8.00pm. Our extended operating hours during certain Public and School Holidays are available on our Facebook page.

+ Are you able to pack item(s) for me to take on a flight?

Item(s) is packed in its original packaging and plastic bags are provided. You will be able to securely wrap the item(s) at the airport.